The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting, such as the DEWR Learning Centre

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
This unit is related to

CHCES403B Develop and monitor employment plans

CHCES406B Provide job search support

CHCCAR501B Conduct career guidance interview

Resource requirements for assessment include access to:

a relevant workplace or an appropriately simulated environment where assessment may take place

equipment and resources normally used in the workplace

Method of assessment may include:

Observations

Questioning

Case studies

Skills tasks or projects

Written assignments

Evidence gathered from the workplace environment

Third party reports

Demonstration over a period of time to ensure consistency of performance

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

The composition and working of labour markets

Understanding of current labour market characteristics and issues

Unemployment figures for local area

Current and projected skills shortages

Occupations within key employing industries in local area

Essential skills:

It is critical that the candidate demonstrate the ability to:

Use an appropriate range of labour market data sources to collect information, including Labour Market Portal

Analyse labour market information to determine relevance to current and future delivery of services

Apply knowledge of labour market information to planning and improvement of service delivery

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply literacy and numeracy skills to read and understand a variety of texts and statistics; prepare labour market information in a report format and to enter the information into organisation's information systems

Apply planning skills to organise information and plan and review work activities

Apply problem solving skills to deal with ambiguous information

Apply oral and written communication skills to provide and elicit advice and information effectively

Apply technology skills to use business equipment and software including use of internet and intranet for research

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Labour market may be defined by, but is not limited to:

Geographic location

Client demographics

Industry and industry sectors

Seasonal factors

Agricultural crops

Labour market information includes, but is not limited to:

Information regarding industries and industry sectors (e.g. workforce size, recruitment methods, conditions of employment, prospects for growth/reduction in labour force)

Information regarding occupations (e.g. prospects of employment, type of work undertaken, workforce size, hiring methods, conditions of employment, employer expectations of workers)

Labour market trends

Peak and trough periods in demand for labour/ seasonality

Areas of high employment and unemployment

Current labour market conditions

Business and economic forecasts

Emerging labour market developments

Industrial framework

Services, products, business levels of competitors

Other distinguishing characteristics

Information sources include, but are not limited to:

Information available within the organisation

Publications, industry journals, articles

Internet websites

Telephone directories

Commercial databases of businesses and industries

Australian Bureau of Statistics

Department of Employment and Workplace Relations

Workplace Agreements; information on Federal and State awards

Visits to workplaces

Business cards

Industry Associations

Employee Associations

Chambers of Commerce

Grower associations

State government departments of employment and training

Newspaper recruitment advertisements

Community organisations

University and other research facilities

Appropriate methods to gather information may include, but are not limited to:

Use of internet and intranet

Surveys

Client interviews

Focus groups

Individual research

Questioning during marketing activities to employers

Use of libraries

Publications

Attendance at meetings

Networking

Workplace visits

Current and emerging characteristics of labour markets may refer to, but are not limited to:

Volunteer workforce

Casualisation of workforce

Length of average working hours

Contract employment

Portability of skills

Globalisation

Impact of technology

Lifelong learning

Changing face of core skills

Core vocational skills gained while at school

Ageing population

Transitional labour market programs

Planning activities include, but are not limited to:

Business planning and forecasting

Job search planning

Promotional plans

Marketing plans

Contact plans

Employment plans for individual clients

Organisation policies and processes may include, but are not limited to:

Recording of information against client and employer files and database records

Use of contact management systems for employers

Preparation of reports on labour market intelligence and information